Australia's most trusted and awarded specialist insurers About AHI Our People Service AHI Assist Company Why AHI CSR For Brokers and Intermediaries General Insurance Code of Practice Financial Hardship Careers The AHI award winning service standard We've built a reputation as one of Australia's most trusted and awarded specialist insurers. We've been recognised by ANZIIF, NIBA and Insurance Business for Underwriting, Claims and our Insurance Young Guns. AHI takes pride in its award winning service offered by both our claims and underwriting professionals. Our service standards are driven by our company values. AHI values Customer-driven. We value our customers, managing their risk is at the heart of everything we do. Caring. We genuinely care about our customers, staff, and the community. Responsive. We empower our people to achieve positive outcomes in the quickest possible time. Inspired. We make every moment count. Our teams are expected to reply to enquiries within 24-48hrs. If you feel we're not adhering to the highest standards, we want to know. You can provide feedback on our service by completing an online form. Home / About AHI / Service