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FAQs

We're always here to help

Accounts questions

How do I contact your Accounts team?

Fill out an enquiry form or call us. If you have an accounts enquiry, you can fill out our enquiry form, call us on 1800 618 700 or email remittanceadvices@ahiinsurance.com.au

When are premiums due?

Credit terms and premiums. We don't offer monthly payments, all policies are annual and our credit terms are 90 days.

Broker quoting and binding

Can I quote and bind policies online?

Yes. You can quote and bind Corporate Travel, Individual Personal Accident and Sickness, Journey, Voluntary Workers and Leisure Travel policies online through the AHI Broker Portal. If you don't have a login and password, you can reqest one by completing our Request a Login form.

Can I renew customer policies online?

No. We take the time to have our underwriters review policies each year, ensuring that we've got you covered.

How do I obtain a Broker portal login / password?

Don't worry. It's easy, just complete our Request a login form, and we'll have you up and running in no time.

How do we get training on AHI policies and portal?

In person or Online. AHI are happy to train your new staff or undertake refresher demonstrations to existing staff. Depending on your location, we will undertake training in person or over the phone/online. In most cases we will endeavour to train brokers in your offices. Please complete our Enquiry form and we'll be in touch to organise a date.

I've forgotten my Broker portal login / password?

Don't worry. If you've forgotten your Broker Portal login and/or password, simply click forgot password on the the login page of the Broker Portal. If you're still having trouble, please complete our Enquiry form, and we'll have you back up and running in no time.

Claims questions

Can I submit a claim online?

We work to streamline our claims process so that you get a resolution in the quickest possible time. We also appreciate that when things go wrong, speaking to an experienced claims professional can help alleviate some of your stress.

In the event of an emergency, call AHI Assist reverse charge on our 24/7 helpline +61 2 8330 1222.

For non-emergencies, download the appropriate Claim form, and/or call our team on 1800 618 700 during business hours and we'll make sure you're on the fast track.

Claims can be lodged via:

Email: claims@ahiinsurance.com.au or directly to your assessor if you have their details.

Post: GPO Box 4213, Sydney, NSW 2001

Fax: (02) 9252 4385

How do I make a claim?

Making claims is easy with AHI. Go to our Claims page and download the relevant form for your policy. If you have questions, or need a hand, call our team on 1800 618 700 during business hours and we'll make sure you're on the fast track. 

In the event of an emergency, call AHI Assist reverse charge on our 24/7 helpline +61 2 8330 1222.

Claims can be lodged via:

Email: claims@ahiinsurance.com.au or directly to your assessor if you have their details.

Post: GPO Box 4213, Sydney, NSW 2001

Fax: (02) 9252 4385

How long does it take for my claim to be paid?

Each claim is different. However, we work to streamline our claims process so that you get a resolution in the quickest possible time. But there are also things you can do to speed up the process:

  • Download the appropriate claim form for your policy
  • Complete all required sections of the form
  • Provide all relevant supporting documentation

We also appreciate that when things go wrong, it an be a stressful time, that's why our experienced claims professionals are standing by to lend a hand.

In the event of an emergency, call AHI Assist reverse charge on our 24/7 helpline +61 2 8330 1222.

For non-emergencies, call our team on 1800 618 700 during business hours and we'll make sure you're on the fast track.

General questions

Can AHI help me find the cover I need?

The team at AHI is made up of some of the most experienced accident and health underwriters. We have over 20 years experience, and our expertise and category insights mean we can provide guidance on our accident and health policies to help protect you, and what matters most to you, wherever your life takes you. Contact us anytime.

Can I be covered direct from AHI?

Yes. AHI is always happy to work with you directly. However, we also work closely with everyone from International Brokerages, to your local trusted Broker. We're flexible enough to work with you, on your terms, to ensure you get the best outcome possible.

Has Accident and Health International changed its trading name

No. We still trade as Accident and Health International Pty Ltd. Our friends have called us AHI for some time, so we thought it was time to make it a little more official.

How do I contact Best Doctors?

You can contact Best Doctors on 1800 325 578 or register for a call back through their member portal

Where is AHI located?

AHI have offices around Australia. You can find us in Sydney, Melbourne, Perth and Brisbane. Visit Contact Us to see our office locations.